Refund policy
We have a 45-day return policy for new and unused items, which means you have 45 days after receiving your item to request a return. To be eligible for a return, your item must be in new and unused condition with tags and in its original packaging. You'll also need to provide proof of purchase, such as a receipt or order confirmation email.
We also have a 45-day return policy for used items, which means you have 45 days after receiving your item to request a return. To be eligible for a return, you'll need to provide proof of purchase, such as a receipt or order confirmation email. Please note that all returned products will be subject to a restocking fee of 15%.
To start a return, please fill out the Return Request Form. Items sent back to us without first requesting a return will not be accepted.
If you have any questions about the return process, please don't hesitate to contact us at info@novixoutdoors.com.
Restocking Fees
Please note that all returned products will be subject to a restocking fee of 15%. This fee is assessed to cover the costs associated with inspecting, repackaging, and restocking returned items.
Return Shipping
Customers are responsible for the cost of return shipping. The shipping costs for returning an item will not be covered by Novix Outdoors.
Damages & Issues
If you receive an item that is defective or damaged, or if you receive the wrong item, be sure to get in touch with us immediately so that we can evaluate the issue and make it right.
Non-Returnable Items
Unfortunately, we are unable to accept returns or exchanges on gift cards. Gift cards are a form of prepaid payment that can be used to purchase goods or services at a later time, and they are generally considered a final sale. This means that once a gift card has been purchased and activated, it cannot be returned for a refund or exchanged for a different form of payment.
Exchanges
If you'd like to exchange an item, the fastest way to ensure you get what you want is to return the original item and make a separate purchase for the new item.
Refunds
Once we've received and inspected your return, we'll notify you if the refund has been approved or not. If approved, you'll be automatically refunded on your original payment method. Please allow some time for your bank or credit card company to process and post the refund.